Emerald Hotel Hanoi Cancellation policy

Cancellation/Amendment Policy: 

This policy defines how to handle cancellations:

  • If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
  • If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged.
  • In case of no-show, 100% room rate and tax will be charged.
  • Early Bird/Long Stay/Last Min/Package Rates are Non – changable & Non – refundable

* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@emeraldhotel.com.vn  when you receive the refunded amount.

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